We will be happy to send you a form to take out travel cancellation insurance when you make your reservation. In the event of a cancellation of less than 2 weeks, no-show or late or early arrival or departure, we charge 70% of the total price in accordance with the DeHoGa guidelines.
If your booking is a special arrangement with us or our business partners (HRS, booking.de ect.) and the daily room rate is discounted by more than 30% of the regular rate, the full amount is due as a cancellation fee in the event of cancellation. Please understand that otherwise we would not be able to implement these very favorable special offers. It is also possible that you may come across different cancellation fees, percentages and rates on various platforms (e.g. caesar-data, HRS, booking.com, etc.), which do not apply to private bookings made directly at the hotel, as these offer different packages than the hotel.